Not completely happy with your order? No problem. You can return any item within 30 days of receiving it – that is more than double the 14 days required by EU law.
How to return an item
- Email us at [EMAIL ADDRESS] within 30 days of delivery with your order number and the item(s) you would like to return.
- We will reply within 1–2 business days with the return address and instructions.
- Pack the item securely, preferably in its original packaging, and send it back with a tracked service.
Conditions
- Items must be unused, complete and in their original condition.
- Inflatables must be returned deflated, dry and with all included accessories (fan, stakes, tethers).
- Hygiene and novelty items that have been opened (such as printed toilet paper) cannot be returned unless they are faulty.
Refunds
Once we have received and checked your return, we refund the full product price within 14 days using your original payment method. If you return your entire order within the EU 14-day withdrawal period, we also refund the original standard shipping cost.
Return shipping costs
The cost of sending the item back is paid by the customer, unless the item is faulty, damaged or not what you ordered – in that case we cover all costs.
Faulty or damaged items
Received something broken or not working? Email us within 30 days with your order number and a photo or short video of the problem. We will send a replacement or give you a full refund, whichever you prefer.
EU right of withdrawal
As a consumer in the EU you have the legal right to withdraw from your purchase within 14 days of receiving it without giving a reason. Our 30-day return window comes on top of this right and does not limit it.
Our details
[COMPANY NAME]
[STREET + NUMBER], [POSTCODE] [CITY], [COUNTRY]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Chamber of Commerce no.: [REGISTRATION NUMBER]
VAT no.: [VAT NUMBER]