We ship to addresses across the European Union. Every order is packed carefully and sent with tracking, so you always know where your parcel is.
Shipping costs
- Free shipping on all orders of €50 or more
- Orders under €50: a flat rate of €4.95
The shipping cost is always shown in your cart and at checkout before you pay.
Processing time
Orders are processed within 1–3 business days. You will receive an email with your tracking number as soon as your order ships.
Delivery time
Most orders arrive within 7–14 business days after shipping. Large items such as inflatables and trees may take a little longer. During the busy Christmas period carriers can experience delays, so we recommend ordering early if you need your items before a specific date.
Where we ship
We currently deliver to all EU member states. Is your country not listed at checkout? Contact us and we will see what we can do.
Customs and duties
For deliveries within the EU, the price you see at checkout is the price you pay – no extra import fees are charged on delivery.
Lost or damaged parcels
If your parcel has not arrived within 20 business days, or arrives damaged, please contact us at [EMAIL ADDRESS] with your order number and we will resolve it with a replacement or refund.